Fm12 Privacy Policy — User Information Protection

Updated: January 2026

This Privacy Policy explains how fm12 collects, uses, stores, and protects the personal information of users who access or use our platform. We are committed to safeguarding the privacy of every Malaysian user and ensuring your data is handled transparently and responsibly. By using the fm12 platform, you agree to the practices described in this policy.

1. Information We Collect

Fm12 collects various types of information to enable the platform to operate securely and to provide a better experience for users. The information collected covers the following categories:

Account Information

During registration, you are required to provide your full name, date of birth, email address, and phone number. This information is used to verify your identity, manage your account, and process transactions.

Payment Information

When you make a deposit or withdrawal in Malaysian Ringgit (RM), the platform records transaction details such as payment method, amount, and transaction time. fm12 does not store your full card number directly — all payments are processed through secure payment channels.

Device & Browser Information

The platform automatically collects technical information including device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise display performance and detect suspicious activity.

Usage Data

Records of in-platform activity — such as games played, bets placed, login times, and pages visited — are collected for internal analytics and service improvement purposes.

2. How We Use Your Information

Information collected by fm12 is used solely for legitimate purposes directly related to the operation of the platform. The primary uses of this data are as follows:

Account management: To create, verify, and manage user accounts and to maintain login security.
Transaction processing: To process MYR deposits and withdrawals and to maintain the necessary transaction records.
Platform security: To detect and prevent fraud, money laundering, and unauthorised access.
Service communications: To send important notices regarding your account, changes to our terms, and relevant technical information.
Legal compliance: To comply with Malaysian legal requirements and directives from the relevant authorities when required.
Platform improvements: To analyse usage patterns and continuously improve the quality of our services.

Fm12 does not use user information for any third-party marketing purposes without the user's explicit consent.

3. Cookies & Session Tracking

The fm12 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you access the website.

The types of cookies we use include:

Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you visit.
Security cookies: Used to detect unusual activity and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in. fm12 does not use cookies to track your activity outside of our platform.

4. Data Storage, Security & Sharing

Storage & Security

All user data is stored on servers protected with SSL encryption and strict access controls. fm12 employs industry-standard security protocols to ensure your information cannot be accessed, altered, or disclosed without authorisation. For MYR financial transactions, additional security layers are applied to protect every data transfer.

Account information is retained for as long as your account remains active. Following account closure, data required for legal compliance may be retained for the period specified by Malaysian regulations.

Third-Party Sharing

Fm12 does not sell or transfer users' personal information to third parties for commercial purposes. Information may only be shared under the following limited circumstances:

Payment service providers required to process MYR deposit and withdrawal transactions.
Malaysian government authorities where required by law or court order.
Technical service providers who assist with platform operations, subject to strict confidentiality agreements.

All third parties who receive user data are required to comply with security and privacy standards equivalent to, or higher than, those practised by fm12.

5. User Rights, Policy Changes & Contact Us

User Rights

As an fm12 platform user, you have the following rights regarding your personal data:

Right to access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You may request that we correct any inaccurate or incomplete information in your account.
Right to erasure: You may request the deletion of your personal data, subject to legal obligations that may prevent immediate deletion in certain cases.
Right to restriction: You may request that we restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact the fm12 customer support team by email at [email protected]. We will process your request within a reasonable timeframe, typically within 14 working days.

Changes to This Policy

Fm12 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or an in-platform notice. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after a change notice is considered acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us by email at [email protected]. You may also visit our FAQ section to find answers to common questions.

Your Privacy, Our Priority

Fm12 is committed to protecting your data. Register with confidence or check our FAQ for more information.